Refund policy
Last updated: September 15, 2026
30-day returns
Contact VYBE Beauty within 30 calendar days after delivery to request a return of an eligible item. Items must be unused, unworn, unwashed and in their original condition, with tags, seals, accessories and original packaging where applicable. Please provide your order number or other proof of purchase.
How to request a return
Email justin@vybebeauty.shop with your order number, item name and reason for the return. We will provide return instructions and the appropriate return address. Ship approved returns within 14 calendar days after receiving those instructions, and keep your tracking receipt. Do not send items directly to a supplier or to the address on the parcel without contacting us first.
Items not eligible for change-of-mind returns
- Opened or used makeup, skincare and other personal-care products, or products with a broken hygiene seal.
- Used hair or beauty tools.
- Underwear, intimate items, and swimwear with a removed or broken hygiene liner.
- Customized or personalized items, gift cards, and items clearly marked final sale before purchase.
These exclusions do not prevent you from contacting us about an item that is damaged, defective or incorrect, or limit rights you have under applicable law. Ordinary discounted items are eligible unless specifically marked final sale before purchase.
Damaged, defective or incorrect items
Inspect your order when it arrives and contact us as soon as possible, preferably within 7 calendar days. Include photos of the item, packaging and shipping label where available. We will review the issue and arrange an appropriate replacement or refund. When a return is needed because an item arrived damaged, defective or incorrect, VYBE Beauty covers reasonable return shipping. The 7-day reporting request helps us resolve supplier and carrier claims quickly and does not remove your statutory rights.
Return costs
For a change-of-mind return, you pay return shipping. Original shipping charges are not refundable unless the return is due to our error or otherwise required by law. We do not charge a restocking fee for eligible returns that meet this policy. No return-shipping charge will be deducted without being disclosed to you.
Refunds
After the returned item is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since approval without a credit, contact us. We do not require store credit in place of an approved refund.
Exchanges and cancellations
We do not offer direct exchanges. Request a return for the original item and place a separate order for the replacement. To cancel or change an order, email us promptly. We will try to help before processing or shipment begins, but changes cannot be guaranteed once fulfillment starts. If cancellation is no longer possible, eligible items can be returned under this policy.
Missing or delayed deliveries
Contact us if your order is overdue or tracking shows delivery but you cannot locate the parcel. We will investigate with the fulfillment partner and carrier and help resolve the issue. See our shipping policy for details.
Contact
VYBE Beauty
justin@vybebeauty.shop
+1 (480) 679-7997
34475 N Fortini Way, San Tan Valley, AZ 85144, United States
This is our business mailing address. Contact us for the correct return address and instructions. VYBE Beauty handles your customer-service request even when an order is fulfilled by a partner.